Shop 5, 282-298 Lawrence Hargrave Drive, Thirroul NSW, Australia
Enquiries: 02 4285 8754
Privacy policy
Streamline Physiotherapy & Performance Coaching
Streamline Physiotherapy & Performance Coaching ("we", "our", or "us") is operated by Streamline Physiotherapy and is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or receive services from our clinic.
What Information We Collect
We may collect the following types of personal information:
Personal Identification Information
- Full name
- Date of birth
- Phone number
- Email address
- Postal address
Health Information (Sensitive Information)
As a physiotherapy clinic, we may also collect health information including:
- Medical history
- Injury or condition details
- Treatment notes and assessments
- Referral information from doctors or specialists
- Diagnostic reports (e.g., scans or imaging)
Website and Technical Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
How We Collect Information
We may collect information in several ways, including when you:
- Book an appointment
- Fill out a patient intake form
- Contact us by phone, email, or online form
- Subscribe to our newsletter
- Use our website
- Provide information during consultations
We may also receive information from third parties such as:
- Referring doctors
- Health professionals
- Health insurers (where applicable)
Why We Collect Your Information
We collect and use your personal information to:
- Provide physiotherapy assessment and treatment
- Manage bookings and appointments
- Communicate with you about your care
- Maintain medical records
- Process payments
- Improve our services and website
- Send relevant health information or updates (if you have opted in)
- Meet legal and regulatory requirements
Health information is collected primarily to provide safe and effective healthcare.
Disclosure of Personal Information
We may disclose your personal information where necessary, including to:
- Treating practitioners within our clinic
- Referring doctors or healthcare providers
- Health insurers or compensation bodies
- IT service providers who assist in operating our systems
- Government or regulatory authorities where required by law
We will not sell, rent, or trade your personal information to third parties.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure practice management software
- Password-protected systems
- Restricted staff access
- Secure storage of physical records
- Encrypted communications where appropriate
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our website and improve user experience.
Cookies may collect anonymous information such as:
- Pages visited
- Time spent on pages
- Browser type
- General geographic location
You can disable cookies through your browser settings.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
To request access or corrections, please contact us using the details below.
We may require verification of your identity before releasing information.
Retention of Records
As a healthcare provider, we are required to retain health records for a minimum period as required by Australian law.
Typically:
- Adult records are retained for at least 7 years
- Children's records are kept until the patient turns 25 years old
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices.
The updated policy will be published on our website with the revised effective date.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:
Streamline Physiotherapy & Performance Coaching
Operated by Streamline Physiotherapy
Email: reception@streamlinephysiotherapy.com.au
Phone: 02 4285 8754
Address: Shop 5, 282–298 Lawrence Hargrave Drive, Thirroul NSW, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Copyright © 2023 Streamline Physiotherapy - All Rights Reserved.
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